Every so often in "doing business" whether it's a service, retail or health care, you encounter someone who stands out. Someone who goes far and above what is expected. Someone who has a positive attitude. Someone who makes you feel comfortable. Someone who makes you feel that they truly care about you and your comfort and well being. I met that person today. She was my nurse, Gretchen.
It goes beyond just being competent. There are a lot of nurses who are expert at drawing blood and inserting an IV. Those are the mechanical things that you get training for. I know because I have built and sold two companies and have trained plenty of people during those 36 years of ownership. The talents that Gretchen possess are inate and cultivated.
I wanted to make sure that I recognized and thanked her again for her expert care and kindness. She is the benchmark of nursing and why people consider it to be such a noble profession. Please convey my appreciation to her and all her superiors.
I found Dr. Cly after a lengthy search for a doctor I felt I could trust with my health. After several bad experiences, I talked with a friend who was in the healthcare field. Her job took her all over the state, observing doctors performing surgeries. She recommended Dr. Cly, stating that he was one of the top doctors in the nation for performing surgeries with the DaVinci system; in fact, he was training other doctors to use this minimally invasive system. He did not rush me to surgery, but when it became evident that was the only path back to health for me, we scheduled it. After years of feeling bad, I recovered very quickly, much to my surprise! Not only is Dr. Cly a good surgeon, very up to date on all of the latest innovations in the medical field, he is a great listener, which is his best asset of all. I highly recommend him to anyone who will listen!
"It's like being among family and friends."
Belated thanks for sending this picture of our baby, and my wife and I just wanted to express how much we appreciate Woodlawn and the staff there, especially in the OB department.
This is the fourth baby we've chosen to have there, and every experience has been fantastic...so much thoughtful care and attention in an environment of support and diligence. We get the impression that it's a great environment for the staff to work in, and that makes it a great environment to be in as patients.
It's like being among family and friends.
Again, special kudos to the OB staff, and especially nurse Trish Roe, who we remembered from our last baby in 2019, and who made such a difference by her caring handling of some complications my wife had a few days after our latest baby was born, a couple of weeks ago. She went above and beyond in her kindness and help and it meant so much to us during that minor scare we had.
You have a wonderful hospital, which to us is a rare find in this age of so many giant institutions where patients can feel like just a number.
We appreciate Woodlawn very much.
- Jeff and Beth Kenney